FAQ
If your questions are not answered here, please reach out to our Customer Service team by emailing (cs@buckedup.com)
Why did I not get credit for this?
Your receipt was marked fraudulent by our system. Please reach out to customer service.
Why did I not get a Venmo?
Please confirm your phone number is verified with the Venmo app.
When am I getting my money?
Unless there is an issue with the receipt submitted, your Venmo or PayPal will be sent within 3 business days.
What if I don’t have Venmo, can I be paid via PayPal?
Yes, our system defaults to sending payment to your Venmo account. If there is no Venmo account attached to the phone number you submitted your receipt from, the system will then attempt to send payment through PayPal. Please make sure you are submitting your receipt from the phone number associated with your Venmo or email associated with your Paypal account.
I couldn’t find it in store!
Bucked Up Energy drinks are found in select Jay C and Kroger locations across Kentucky, Indiana, and Illinois.
What products are eligible?
Any flavor of Bucked Up Energy drinks sold at Jay C and Kroger.
How old can my receipt be?
Your receipt must be dated within the promotion period stated in the offer terms.
What stores is this accepted at?
Select Jay C and Kroger locations in Kentucky, Indiana, and Illinois.
Is there a limit to how many I can purchase at once?
Limit of four drinks per customer, reimbursed via receipts. Receipts must be dated between 02/01/25 and 04/30/25, or until this promo is terminated.
What if I don’t like the product?
All purchases are subject to the return policy of the store in which they were purchased.
